Thank you for purchasing our product from our website https://snowzalea.com.
In line with providing our customers with the best quality and client experience, we have established a considerate cancellation and changes policy.
ORDER CANCELLATION
If you need to cancel your order, please do so within 12 hours of placing it. This will allow you to either change or cancel the order without any issues. Please contact us by emailing us at [email protected]. After 12 hours, you will lose the right to cancel the order as it will have already been processed for shipping.
ORDER CHANGES
If you need to make changes to your order (e.g., address, size, color), please contact us within 12 hours of placing the order. Changes requested after 12 hours may not be possible as the order may have already been processed for shipping. Contact us at [email protected] to request changes.
UNFULFILLED ORDERS
If we are unable to fulfill your order, we will notify you as soon as possible. Upon your confirmation, we will issue a full refund to your original method of payment.
IMPORTANT NOTES
- Timely Requests: All cancellation and change requests must be made within 12 hours of placing the order. Any requests made after this period may not be accommodated.
- Shipping Processed Orders: Once an order has been processed for shipping, cancellations and changes are no longer possible.
We appreciate your understanding and cooperation.
Contact Information:
Email support: [email protected]
Working Hours: Monday – Friday (8:00 AM – 5:00 PM) EST